Case Studies


Client: Capita Plc


From resented purchase to valued service

Constructionline is owned by the Government’s department for Business Innovation and Skills (BIS) and is operated by Capita Plc. It is a provider of business information that helps construction service and material suppliers and public and private sector buyers manage the pre-qualification process.

We conducted extensive research which confirmed that the service and the benefits were not properly understood and so were undervalued by all concerned.

A new strategy re-positioned the service as a Government owned, certification service and one that championed the cause of hard pressed suppliers. The new identity and communication material explained the proposition more persuasively while balancing authority with a more appealing user-friendly approach.

The new presentation was enthusiastically supported by business development teams, prospects and by wider stakeholders.

“Chris Harvey is always worth talking to and I would recommend him to any business. I have worked with him on a variety of projects at a number of companies with a great deal of success. He impresses from senior boards down with his research, analysis and creative thinking. While he has helped my companies win many awards his motivation is to benefit the bottom line. “
Philip Prince. Marketing Director Capita Plc